Pullman Hotel – Sarawak, Malaysia


Accor, the world’s leading hotel operator and market leader in Europe, operates in 91 countries with nearly 145,000 employees in 4,274 hotels that consist of 513,772 rooms. The Group offers its clients and partners nearly 45 years of know-how and expertise.


Case Study

Initial Business Objective

Pullman Kuching is the newest addition to the 5-stars international brand in the city. Located in the heart of Kuching on top of the hill at Jalan Mathies, Pullman Kuching offers an astonishing panoramic view of the city and the Sarawak River. The hotel is adjacent to a two-storey city lifestyle shopping centre “Hills Shopping Mall” and within walking distance to the commercial centre and city attractions.

The main challenge was to install a total security solution consisting of a comprehensive system which would meet the demand of this high-profile hotel. Given its prominent location, there was a need for a system that provided a holistic solution that ensured the safety of all hotel guests. This level of demand is rarely required in a small market such as Kuching, East Malaysia. With advice from consultants, Perunding Teknikal, a solution was found in Bosch Security Systems.



Due to its comprehensive product profile coupled with its expertise in security systems, Bosch provided the complete solution that met all requirements of the end user. Know for their reliability, the following systems were installed in Pullman Hotel; (i) Public Address – Praesideo series, (ii) CCTV System – Dibos series, and (iii) Access Control System – Power Vision series.

The Praesido series consisted of ceiling speakers, panel speakers, and horn speakers. The speakers were used to enhance the state-of-the-art conference rooms for business guests. They were also placed in the hotel lobby and other facilities to provide background music for the relaxation of hotel guests. More importantly, the system was installed to assist during an emergency evacuation in event of any danger.

The CCTV System consisting of dome cameras, boxed cameras, and autodome cameras were installed to monitor common areas such as the hotel lobby, lift lobby, hallways to the rooms, and parking areas. The flexibility of the cameras allowed the hotel to change its functionality according to specific needs of current situations and surroundings.

The Access Control System was used for credential mangement and intrusion detection to prevent anauthourized personnel from entry into restricted areas of the hotel. The Power Vision series was installed in high security areas such as the control room, and staff offices.


Additional Customer Benefit

The versatility of Bosch systems is clearly displayed by the seamless integration of the Power Vision series with the CCTV System. In addition to the previous mentioned functions, Pullman Hotel has made use of the Access Control System to manage staff attendance, and booking of hotel facilities. This has proved to be a cost-effective method of integrating systems.

In view of the changing security needs and dynamic nature of technological advances, Bosch allows for upgrading of its systems with the main circuit remaining the same. Furthermore, the 3-year warranty and local presence of a Bosch Security Certified Partner (BSCP) ensures continues support and technical assistance whenever required.


Key Success Factors

  • Comprehensive system providing total security solution
  • System reliability, flexibility, and ease of use
  • Customizable to fit requirements of end user

Products Installed

Public Address - Praesideo Series


CCTV - Dibos Series


Access Control System – Power Vision series

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